Public outcry for improved services in acquiring a passport

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Some Kenyans are demanding the government implement new measures of acquiring a passport as they have been worn out of the long queues at Nyayo House in Nairobi.

As early as 3am at Nyayo House on June 21, over 300 people had lined up to get the new e-passports whose deadline comes at August 2019.

Kenyans queuing at 3am Nyayo House. [source: Kenya West]

Director of Immigration Services Alexander Muteshi, who took over on July 6 last year, acknowledged that there is a problem but was quick to state that the department is formulating solutions.

“The applications are very many, especially with the approaching deadline for the new generation passports. There is an average of 1,200 applications in Nairobi each day and 300 in the other centres”

People queuing from early dawn to midday. [source: Kenya West]

Just recently government launched four new centres of passport application in other counties at Nakuru, Embu, Kisii and Uasin Gishu. The people of Nairobi, however, want more stations opened in the City

Other people wondered why the government has not fully digitized the application process to avoid physically submitting passports.

Kenyans took to Twitter to suggest recommendations that will better the situation.

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